Soma Studios

Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING WITH SOMA OR BOOKING ANY ACTIVITY, YOU AGREE TO THEM.

These terms and conditions ("Terms") apply to every person who registers with, books with or attends Soma Studios. They are made between you and Soma Wellness Collective Limited, a company registered in England and Wales under company number 16565995, whose registered office is at 276 Abbeydale Road South, Sheffield, S17 3LN, trading as Soma Studios ("Soma", "we" or "us").

Version 1.0 · Effective from 26 October 2026 · Next review October 2027

1. Definitions and interpretation

1.1In these Terms:

1. (a)"Activities" means any class, session, workshop, event or service provided by Soma;
2. (b)"Booking System" means the booking facilities on the Website and the Soma app, through which Soma takes registrations, bookings and payments. The Booking System is provided to Soma by bsport, a third-party software provider;
3. (c)"Client" means any person who has registered with Soma through the Booking System, including Members and holders of a Session Pass;
4. (d)"Credit" means an entitlement to book one place in one Activity, provided as part of a Membership or Session Pass;
5. (e)"Gift Voucher" means a voucher purchased from Soma for a stated value or product, to be redeemed through the Booking System;
6. (f)"Liability Waiver" means Soma's Liability Waiver, Assumption of Risk and Release Agreement, as updated from time to time;
7. (g)"Member" means a Client with an active Membership;
8. (h)"Membership" means a recurring monthly membership, being Practice, Ritual, Devotion or The Collective;
9. (i)"Privacy Policy" means Soma's privacy policy, including how Soma uses cookies, available on the Website and in the Booking System;
10. (j)"Session Pass" means a First Visit Pass, 4 Session Pass or 8 Session Pass;
11. (k)"Studio" means Soma's premises at 276 Abbeydale Road South, Sheffield, S17 3LN, including any changing, seating and parking areas; and
12. (l)"Website" means Soma's website at www.so-mastudios.com.

1.2These Terms, the Liability Waiver and the Privacy Policy together form the entire agreement between you and Soma about your use of the Studio and Soma's services. If there is any conflict between these Terms and the Liability Waiver, the Liability Waiver applies to matters of health, risk and liability, and these Terms apply to everything else.

1.3If there is any conflict between these Terms and the description of a Membership or Session Pass in the Booking System, these Terms apply.

1.4In these Terms, words in the singular include the plural and the other way round, and headings do not affect interpretation.

2. Registration

2.1To book any Activity, you must register through the Booking System, accept these Terms and the Liability Waiver, and complete the health questions.

2.2You must be aged 18 or over to register and to attend.

2.3Soma may refuse any registration at its reasonable discretion.

2.4Your registration, Membership and Session Passes are personal to you. You may only book Activities for yourself, and you may not transfer or share any Credit, Membership or Session Pass with anyone else.

2.5Any guest you bring to the Studio must register and accept these Terms and the Liability Waiver before taking part.

2.6You must keep your contact details in the Booking System up to date.

3. Memberships

Soma offers the following Memberships:

3.1Memberships are billed monthly in advance through the Booking System, starting on the date you join and then on the same date each month.

3.2Minimum term. Every Membership has a minimum term of three months from the date you join.

3.3Cancellation. After the minimum term, your Membership continues on a rolling monthly basis until you cancel it. To cancel, you must give one month's notice through the Booking System or by email to hello@so-mastudios.com. You may give notice during the minimum term, provided it ends no earlier than the end of the minimum term.

3.4Credits. Credits included in a Membership are valid for the billing month in which they are issued. Unused Credits do not roll over and are not refunded.

3.5Regulate classes are included in every Membership and use Credits in the same way as other classes. Members of The Collective have unlimited access.

3.6Pausing. You may pause your Membership once in any 12-month period, for up to one month, by giving at least seven days' notice before your next payment date. No payment is taken during the pause, and your minimum term is extended by the length of the pause.

3.7Changing Membership. You may upgrade to a higher Membership at any time, taking effect from your next billing date. You may move to a lower Membership once your minimum term has ended, taking effect from your next billing date.

3.8The Collective founding rate. The first 20 Members of The Collective pay a founding rate of £175 per month. A founding Member keeps that rate for as long as their Membership of The Collective continues without cancellation. If a founding Membership is cancelled, any later Membership of The Collective will be charged at the standard rate then in force. Once all 20 founding places have been taken, The Collective is available at the standard rate of £200 per month. A pause under clause 3.6 does not count as a cancellation.

3.9Membership benefits. The benefits of each Membership, including any access to Restore sessions, priority booking, guest passes or Soma Wellness Collective events, are as described in the Booking System at the time. Soma may change those benefits by giving you at least 30 days' notice.

3.10Price changes. Soma may change Membership prices by giving you at least 30 days' notice. If you do not accept a price change, you may cancel your Membership before it takes effect, and in that case the minimum term will not apply. Price changes do not apply to a founding rate under clause 3.8.

3.11Reminders. Soma will send you reminders about your Membership payments, and confirm any cancellation, as required by law.

4. Session Passes

Soma offers the following Session Passes:

4.1The First Visit Pass is available once per person only, for your first visit to Soma. After that, Activities are booked using a 4 Session Pass, an 8 Session Pass or a Membership.

4.2Session Passes are one-off purchases and do not renew automatically.

4.3Any Credit not used within the validity period of its Session Pass expires and will not be refunded or extended, except under clause 4.4.

4.4If injury or illness stops you from attending, Soma will extend your Session Pass by the time you were unable to attend, as long as you ask before it expires and provide a doctor's note.

5. Gift Vouchers

5.1Gift Vouchers can be bought through the Website or the Booking System and are valid for 12 months from the date of purchase, unless stated otherwise on the voucher.

5.2To redeem a Gift Voucher, the recipient must register with Soma and accept these Terms and the Liability Waiver.

5.3Gift Vouchers cannot be exchanged for cash, refunded or replaced if lost, and any value not used before the expiry date will be lost.

5.4Where a Gift Voucher is used towards a Membership, the Membership is subject to these Terms in full, including the minimum term in clause 3.2.

6. Payment

6.1All payments are taken through the Booking System. Prices are as shown in the Booking System at the time of purchase.

6.2You must book and pay for an Activity, using a Credit or otherwise, before attending it.

6.3If a Membership payment fails, Soma may suspend your ability to book until the payment is made. Your Membership and minimum term continue while a payment is outstanding.

6.4Except as set out in clause 7 or where the law requires otherwise, payments are non-refundable.

6.5Soma is not responsible if your card issuer declines a payment, or for any fee your card issuer charges you.

6.6Promotional codes and introductory offers apply only to the products and dates stated, cannot be combined with other offers unless stated, and have no cash value.

7. Your consumer rights

7.1If you buy a Membership or Session Pass online, you may cancel it within 14 days of purchase by emailing hello@so-mastudios.com.

7.2If you book or attend any Activity during those 14 days, you are asking Soma to start providing the service straight away. Any refund will then be reduced to reflect the Activities you have booked or attended, charged at the per-class rate of your Membership or Session Pass.

7.3The First Visit Pass cannot be refunded once the Activity has been attended.

7.4To cancel under this clause, email hello@so-mastudios.com with a clear statement that you wish to cancel, including your name and the email address on your account. Any refund will be made to the payment method you used, within 14 days of the day you tell Soma.

7.5After 14 days, the other terms of clauses 3 to 6 apply.

7.6Nothing in these Terms affects your statutory rights as a consumer, including your right under the Consumer Rights Act 2015 to services provided with reasonable care and skill. Any statement in these Terms that a payment is non-refundable applies only as far as the law allows.

8. Bookings and cancellations

8.1All bookings must be made through the Booking System. Activities are booked on a first-come, first-served basis. If you have difficulty booking online, Soma's team may be able to help at the Studio.

8.2Cancellation. You may cancel a booking free of charge through the Booking System up to 24 hours before the Activity starts, and the Credit will be returned to your account.

8.3Late cancellation and no-shows. If you cancel less than 24 hours before an Activity, or do not attend, the Credit used for that booking is lost. For Members of The Collective, no fee is charged, but Soma may limit advance bookings for any Member who repeatedly cancels late or does not attend.

8.4Waiting lists. If an Activity is full, you may join its waiting list in the Booking System, and you may leave it at any time. If a place becomes available up to one hour before the Activity starts, the next person on the waiting list will be booked in automatically and notified through the Booking System. A booking made from the waiting list is subject to these Terms in the usual way, including clause 8.3, so if you can no longer attend, please leave the waiting list. Please do not join the waiting list for an Activity that overlaps with another Activity you have booked.

8.5Workshops, events and private sessions. Workshops, events, retreats and private sessions may have their own booking, payment and cancellation terms. Any such terms will be shown at the time of booking and apply in addition to these Terms.

8.6Late arrival. We understand that things happen. If you arrive after an Activity has started, please join quietly and your Instructor will help you settle in, unless it isn’t safe to join at that point. Please try to arrive on time, as repeated late arrival may mean you are not able to take part. On your first visit, please arrive at least 10 minutes early.

9. Changes by Soma

9.1Soma may change the timetable, Activities, Instructors, class sizes and facilities from time to time. Up-to-date details are published in the Booking System.

9.2If Soma cancels an Activity you have booked, any Credit you used will be returned to your account, or, if the Credit cannot be used before it expires, its validity will be extended or a refund given.

9.3Soma may close all or part of the Studio for safety, cleaning, maintenance or repair, or for reasons beyond its reasonable control. Soma will give notice of planned closures where it can.

9.4If Soma has to close the Studio or cancel Activities for an extended period, including for reasons beyond its reasonable control, it will take reasonable steps to limit the effect on you, such as extending the validity of Credits or pausing Memberships. If the disruption lasts more than 30 days, you may cancel any affected Membership or Session Pass and receive a refund for any period you have paid for in which Activities were not available.

10. Health and safety

10.1Before attending any Activity, you must accept the Liability Waiver and complete the health questions in the Booking System. The Liability Waiver forms part of your agreement with Soma.

10.2You must tell your Instructor before each Activity about any change to your health, and report any accident or injury at the Studio straight away.

10.3If you are pregnant, please tell us when you book and let your Instructor know before each Activity. You are welcome to take part in any Activity, and your Instructor will adapt movements for you. We recommend you check with your GP or midwife before starting or continuing exercise during pregnancy.

10.4If you have given birth in the last 12 weeks, or are recovering from surgery or injury, please check with your GP or another qualified medical professional before attending, and let your Instructor know so they can adapt movements for you.

10.5Soma may refuse, limit or stop your participation in any Activity if it reasonably believes your health or safety, or that of others, is at risk.

10.6Guidance given by Instructors is not medical advice. If you are unsure whether an Activity is suitable for you, please speak to your GP before booking.

10.7Instructors may use light touch to guide alignment or technique. You may decline touch at any time by telling your Instructor, and you must tell your Instructor straight away if any adjustment is uncomfortable or has gone as far as you wish.

11. Studio rules

While at the Studio, you must:

11.1follow the instructions of Soma's Instructors and staff at all times;

11.2wear clothing suitable for the Activity. Grip socks are ideal for mat Pilates and barre, but normal socks are fine;

11.3keep food and drinks other than water to the seating area, and not take glass into the studio space;

11.4keep your phone and smart watch on silent during Activities;

11.5not photograph or film in the studio space at any time, including before or after an Activity, and not photograph or film other Clients or Instructors anywhere at the Studio without their consent;

11.6not use any equipment unsupervised or outside a booked Activity;

11.7not smoke or vape anywhere at the Studio;

11.8keep fire exits clear and follow fire and safety procedures;

11.9not bring pets, other than assistance dogs;

11.10not remove any item provided for Clients' use, such as towels or toiletries, from the Studio;

11.11use the main entrance to enter and leave the Studio, other than in an emergency; and

11.12not bring children into the studio space during Activities. Soma cannot supervise children, and any child at the Studio remains the responsibility of the adult who brings them.

12. Conduct and ending your access

12.1Soma may refuse entry, suspend your access or end your Membership if, in Soma's reasonable opinion:

1. (a)you have seriously or repeatedly broken these Terms or the Liability Waiver;
2. (b)your behaviour is abusive, threatening or disruptive to others, or puts anyone's health or safety at risk; or
3. (c)you have failed to make a payment due under these Terms.

12.2If Soma ends your Membership under clause 12.1, you will not be entitled to a refund, except for any amount the law requires Soma to refund.

12.3Soma may also end your Membership for any other good reason by giving you one month's notice. In that case, Soma will refund any amount you have paid for the period after your Membership ends, and the minimum term will not apply.

12.4You must not attend under the influence of alcohol or drugs. You will be refused entry in that case.

13. Personal belongings

Personal belongings are brought to the Studio at your own risk. Soma is not responsible for the loss of, or damage to, any belongings, including any left in changing or seating areas or in vehicles in the car park, unless caused by Soma's negligence.

Items left at the Studio will be kept as lost property for 30 days, after which Soma may donate or dispose of them.

14. Liability

14.1Nothing in these Terms excludes or limits Soma's liability for:

1. (a)death or personal injury caused by its negligence or the negligence of its Instructors or employees;
2. (b)fraud or fraudulent misrepresentation; or
3. (c)any other liability that cannot be excluded or limited by law, including your statutory rights under the Consumer Rights Act 2015.

14.2Subject to clause 14.1, Soma will not be liable for:

1. (a)any loss caused by events beyond its reasonable control;
2. (b)any loss resulting from changes made under clause 9, other than as set out in clause 9.2;
3. (c)any indirect or consequential loss;
4. (d)any business loss, such as loss of earnings, profit or opportunity;
5. (e)any reliance on general information on the Website, the Soma app or Soma's social media, which is not advice tailored to you; or
6. (f)any loss or corruption of data on your own devices arising from your use of the Website or the Booking System.

14.3Subject to clause 14.1, Soma's total liability to you in connection with these Terms will not exceed the total amount you have paid to Soma in the 12 months before the event giving rise to the claim.

14.4Your participation in Activities is also governed by the Liability Waiver.

15. Privacy, communications, photography and CCTV

15.1Soma collects and uses your personal information as set out in its Privacy Policy.

15.2Soma may contact you by email, text or app notification about your bookings, account and these Terms, and may give you any notice under these Terms by email to the address in your account. You accept that email is not always a completely secure means of communication.

15.3If you buy from Soma, Soma may send you marketing emails about its similar classes, services, events and offers. You will be given the chance to opt out when you register, and every marketing email will include an unsubscribe link. Soma will only send you other marketing, such as marketing texts, if you have agreed to receive it. Opting out of marketing will not affect messages about your bookings or account.

15.4Soma may photograph or film Activities and the Studio for marketing, as set out in clause 10 of the Liability Waiver. You may object to Soma using images of you at any time by emailing hello@so-mastudios.com or telling your Instructor before an Activity.

15.5CCTV operates at the Studio for the safety and security of Clients and staff. Recordings are handled in line with the Privacy Policy and data protection law.

16. Website and app

16.1You must not use the Website or the Booking System in any way that causes, or could cause, damage to them or impair their availability.

16.2All content on the Website, the Soma app and Soma's social media, and in the Studio, including text, images, logos, video, class formats and sequences, belongs to Soma or its licensors. You must not copy, record, reproduce or reuse it, or use it to teach classes or give instruction to others, without Soma's written consent.

16.3The Booking System is provided by bsport. Your use of it is also subject to bsport's terms of use and privacy policy.

16.4The Website may contain links to third-party websites. Soma is not responsible for the content of those websites.

16.5Soma aims to keep the information on the Website accurate and up to date, but it may change from time to time. The Booking System shows the current timetable, prices and availability.

16.6Soma may update, suspend or withdraw any part of the Website or the Booking System at any time.

17. Complaints

17.1If you are unhappy with any part of Soma's service, please speak to a member of the team at the Studio or email hello@so-mastudios.com.

17.2Soma will acknowledge your complaint within 5 working days and aim to give you a full response within 14 working days.

17.3Nothing in this clause affects your statutory rights.

18. General

18.1Soma may update these Terms from time to time. Soma will tell you about any significant change at least 30 days before it takes effect and ask you to accept the updated Terms in the Booking System. If a change materially disadvantages you, you may cancel your Membership before it takes effect, and the minimum term will not apply.

18.2Soma may transfer its rights and obligations under these Terms to another organisation. Soma will tell you if this happens, and it will not affect your rights under these Terms.

18.3If any part of these Terms is found to be invalid or unenforceable, the rest will continue in full force.

18.4If Soma delays or does not enforce any of these Terms, it may still enforce them later.

18.5Soma's directors, Instructors, employees and agents may rely on clause 14. Otherwise, no one other than you and Soma has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

18.6These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland.

18.7Questions about these Terms can be sent to hello@so-mastudios.com.